Help Center

Frequently Asked
Questions

Everything you need to know about playing at 1xjili — from signing up and making your first deposit to withdrawing your winnings and staying safe. If you cannot find your answer here, our 24/7 support team is always ready to help.

Categories
Account & Registration Identity Verification Deposits Withdrawals Bonuses & Promotions Games & Betting Security & Privacy Responsible Gaming Support
Account
Deposits
Withdrawals
Bonuses
Games
Security
Account & Registration

Creating a 1xjili account is quick and straightforward. Head to the 1xjili website and click the Register button. You will be asked to provide your full name, date of birth, email address , mobile number, and a secure password. You must be 21 years old or above to register — this is a strict requirement under Philippine gaming regulations. After submitting your details, you will receive a verification code via SMS or email to activate your account.

The minimum age to register and play at 1xjili is 21 years old. This is mandated by Philippine law and PAGCOR regulations. We enforce strict age verification for every new account — no exceptions. Any account found to belong to someone under 21 will be immediately closed and any deposited funds returned.

No. Each player is allowed only one account at 1xjili. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the 1xjili Login page and click "Forgot Password?". Enter the email address or mobile number linked to your account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our live chat support.

You can update most personal details — like your contact number or email address — from your account settings page after logging in. However, changes to your full name or date of birth require identity verification and must be requested through our support team. This is to prevent fraud and ensure account security.
Identity Verification (KYC)

Identity verification — also called KYC (Know Your Customer) — is a legal requirement for all licensed online gaming platforms operating in the Philippines. It helps us confirm your age, prevent fraud, protect against money laundering, and ensure that winnings are paid to the correct person. Verification is required before you can make your first withdrawal.

You will need to submit at least one valid Philippine government-issued ID. Accepted documents include:
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / UMID Card
  • PhilHealth ID
  • Voter's ID
  • Philippine National ID (PhilSys)
Make sure the document is valid, clearly photographed, and shows your full name and date of birth. Expired IDs will not be accepted.

Most accounts are verified within 24 to 48 hours of submitting complete documents. During peak periods, it may take slightly longer. You will receive an email or SMS notification once your verification is complete. If your documents are unclear or incomplete, our team will contact you to request resubmission.
Deposits

1xjili supports a wide range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya
  • Online Banking: BPI, BDO, Metrobank
All deposits are processed in Philippine Peso (₱). There are no currency conversion fees for Filipino players using local payment methods.

The minimum deposit at 1xjili is ₱100 for most payment methods including GCash and PayMaya. Bank transfers via BPI, BDO, or Metrobank may have a slightly higher minimum of ₱500 depending on the transaction type. There is no maximum deposit limit, though very large deposits may require additional verification.

GCash and PayMaya deposits are instant — funds appear in your 1xjili account within seconds of completing the transaction. Bank transfers (BPI, BDO, Metrobank) may take 15 to 60 minutes during business hours. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number.

1xjili does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside 1xjili's control.
Withdrawals

Log in to your 1xjili account and navigate to the Withdraw section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process withdrawals.

Processing times vary by method:
  • GCash / PayMaya: 1–3 hours (most are processed within the hour)
  • BPI / BDO / Metrobank: 1–3 business days
Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Large withdrawals may require additional security checks before processing.

The minimum withdrawal amount at 1xjili is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional review. Withdrawals can only be made to payment methods that are registered in your own name — third-party withdrawals are not permitted.
Bonuses & Promotions

1xjili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand the conditions that apply.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to standard withdrawal processing.
Games & Betting

1xjili offers a wide variety of games for Filipino players, including:
  • Slots — hundreds of titles from top providers
  • Live Casino — baccarat, roulette, blackjack, and more with live dealers
  • Bingo — classic and modern bingo variants
  • Roulette — European, American, and live dealer versions
  • Sports Betting — PBA, NBA, UFC, boxing, football, and more
  • E-Sports — Mobile Legends, Dota 2, and other popular titles

Yes. All games at 1xjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are provided by reputable software providers whose RNG systems are independently tested and certified. Live casino games are streamed in real time with professional dealers, providing full transparency.

Absolutely. The 1xjili platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Simply visit the 1xjili website from your mobile browser for the full experience.
Security & Privacy

Yes. 1xjili uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorised third parties. For full details on how we handle your data, please review our Privacy Policy.

We recommend the following to keep your account secure:
  • Use a strong, unique password that you do not use on other sites
  • Enable two-factor authentication (2FA) from your account settings
  • Never share your login credentials with anyone
  • Always log out after playing, especially on shared devices
  • Be cautious of phishing attempts — 1xjili will never ask for your password via email or chat
Responsible Gaming

Log in to your 1xjili account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. To increase a limit, a mandatory waiting period applies — this is by design to protect you from impulsive decisions. For more information, visit our Responsible Gaming page.

You can request a self-exclusion directly from your account settings under the Responsible Gaming section. Choose from a temporary cool-off period (24 hours to 30 days) or a longer self-exclusion (6 months to permanent). Once activated, you will not be able to log in or receive any marketing from 1xjili during the exclusion period. You can also contact our support team to activate self-exclusion on your behalf immediately.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming programme for players in the Philippines. The Department of Health's 24/7 mental health crisis hotline also provides confidential support. Gamblers Anonymous Philippines holds regular meetings in Metro Manila, Cebu, Davao, and other major cities. You can also reach out to our 1xjili support team at any time — we are here to help, not to judge.
Support

Our support team is available 24 hours a day, 7 days a week via live chat on the 1xjili website. You can also reach us by email at [email protected] — please note this is a plain text address and not a clickable link. We aim to respond to all email enquiries within 24 hours. For urgent issues, live chat is the fastest option.

1xjili's primary support language is English, with Filipino-English (Taglish) support available through our live chat agents. Our team includes agents based in the Philippines who understand the local context and can assist players from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the country.
Still have questions? If you could not find the answer you were looking for, our 24/7 live chat support team is ready to help. Just click the chat icon on any page of the 1xjili website.
Why 1xjili

What Makes 1xjili Different

Instant GCash & PayMaya

Deposit and withdraw in seconds using the payment methods Filipinos already use every day. No complicated bank transfers needed — GCash and PayMaya make it fast and easy.

PBA, NBA & More

Bet on the sports Filipinos love most — PBA basketball, NBA, UFC, boxing, and international football. Live betting lets you place wagers as the action unfolds in real time.

Mobile-First Platform

1xjili is built for mobile. Whether you are in Manila, Cebu, or Davao, you can play your favourite slots, live casino games, and sports bets directly from your smartphone browser.

Safe & Secure

SSL encryption, two-factor authentication, and strict KYC verification keep your account and funds protected. 1xjili takes player security seriously — your safety is our priority.

24/7 Filipino Support

Our support team is available around the clock via live chat, with agents who understand the Filipino gaming experience. Get help in English or Taglish — whichever you prefer.

Regular Promotions

From welcome bonuses to reload offers and cashback deals, 1xjili keeps the rewards coming for both new and loyal players. Check the promotions page regularly so you never miss out.

Get in Touch

Still Need Help?

Live Chat

The fastest way to get help. Our live chat agents are online 24/7 and typically respond within a minute. Available in English and Taglish.

Email Support

Send us a detailed message and we will get back to you within 24 hours. Reach us at — plain text only, not a clickable link.

Support Hours

Available every day of the year, including Philippine public holidays. Live chat is open 24 hours a day, 7 days a week, Philippine Standard Time (PST).

21+ Only

Ready to Play at
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Join thousands of Filipino players already enjoying slots, live casino, sports betting, bingo, and more — all in Philippine Peso with GCash and PayMaya support.

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Must be 21 years or older. Gambling involves financial risk — only wager what you can afford to lose. Play responsibly.